Privacy
Angel Gyms is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What personal data do we collect?
We collect the following types of personal data when you enquire about or use our services:
- Name
- Email address
- Phone number
- Home address
- Date of birth
- Health information (e.g. pre-exercise screening forms)
- Payment details (processed via third-party providers such as Stripe)
- Emergency contact details
This data is collected through our website enquiry forms, consultation forms, and during in-person assessments.
Why do we collect your data?
We collect and process your personal data for the following reasons:
- To provide safe and personalised personal training services
- To match you with the most appropriate personal trainer or therapist
- To tailor training and nutrition plans around your goals and health
- To communicate with you about appointments and changes to your sessions
- To manage billing and payment
- To monitor progress and keep records of your sessions for consistency and results
- To comply with legal obligations (e.g. health and safety)
This data is collected through our website enquiry forms, consultation forms, and during in-person assessments.
Where is your data stored?
Your data is stored securely using the following systems and tools:
- CRM systems (for client relationship management)
- Secure cloud storage services
- Email providers with secure servers
- Personal training software (e.g. Everfit or similar tools used for programming and tracking progress)
Who do we share your data with?
We only share your data with individuals or third parties directly involved in your care and progress, such as:
- The personal trainer assigned to you, for the purposes of delivering tailored sessions
- Our in-house therapists (where relevant), to support your wellbeing as part of your training plan
We do not sell or share your personal data with third-party marketers.
How long do we keep your data?
We retain your data for as long as you are an active client of Angel Gyms, and for up to 2 years afterwards for legal and administrative purposes, including health recordkeeping and marketing follow-ups.
You can request deletion of your data at any time, unless we are required to retain certain records for legal reasons.
How do we keep your data secure?
We use appropriate technical and organisational security measures to protect your data, including:
- Secure cloud-based storage and encrypted systems
- Access restricted to authorised staff and trainers only
- Regular reviews and updates to data protection processes
If we ever experience a data breach that poses a risk to your rights or freedoms, we will inform you and the Information Commissioner’s Office (ICO) as required by law.
Cookies and Website Tracking
Our website may use cookies and analytics tools (such as Google Analytics and Meta Pixel) to track visitor behaviour, improve performance, and tailor marketing. These cookies do not collect personally identifiable information unless you submit a form.
You can manage or disable cookies through your browser settings at any time.
Marketing
We may use your contact details to send you occasional updates about our services, offers, or relevant news. These communications may be sent by email or text and are intended to be helpful and relevant to your fitness journey.
We only send marketing messages if you have opted in or where there is a legitimate interest. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict how your data is used
- Withdraw consent where processing is based on consent
- Lodge a complaint with the ICO if you believe your data has been mishandled
To exercise any of your rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
Angel Gyms
48 Provost Street
London, N1 7SU
hello@angelgyms.com
